Question 1

Do you treat exotic pets?

Accepted Answer

Yes. Francis Petcare Hospital provides veterinary care for rabbits, reptiles, ferrets, guinea pigs, hamsters, hedgehogs, snakes, lizards, cats, and dogs in Richmond, BC.

Question 2

What exotic pets do you see?

Accepted Answer

The clinic sees rabbits, reptiles, ferrets, guinea pigs, hamsters, hedgehogs, snakes, lizards, and other small mammals. If your pet is not listed, please call and the team can confirm whether they are able to help.

Question 3

Do you treat rabbits?

Accepted Answer

Yes. Francis Petcare Hospital offers dedicated rabbit veterinary care in Richmond, BC.

Question 4

Do you treat reptiles?

Accepted Answer

Yes, including reptile care for snakes and lizards where appropriate. Please call ahead to confirm species and appointment availability.

Question 5

Do you treat hamsters, guinea pigs, ferrets, and hedgehogs?

Accepted Answer

Yes. These small mammals are part of the clinic's exotic pet care focus.

Question 6

When should I call a rabbit vet?

Accepted Answer

Call if your rabbit is not eating, has fewer or smaller droppings, seems lethargic, is drooling, grinding teeth, losing weight, or acting differently from normal. Rabbits can decline quickly — early attention matters.

Question 7

Is it urgent if my rabbit stops eating?

Accepted Answer

Yes. Appetite changes in rabbits can be serious. Call during clinic hours so the team can advise on the right next step.

Question 8

Do rabbits need dental care?

Accepted Answer

Yes. Rabbit dental issues can affect eating, comfort, digestion, and weight over time.

Question 9

What signs can suggest rabbit dental concerns?

Accepted Answer

Eating less, dropping food while chewing, drooling, weight loss, fewer droppings, facial swelling, tooth grinding, or changes in behaviour can all suggest dental concerns worth discussing with a vet.

Question 10

Can I book a rabbit appointment with Dr. Martinez?

Accepted Answer

Dr. Joseph Martinez is part of the Francis Petcare Hospital team and is focused on exotic and rabbit care. You can call or request an appointment and the clinic will confirm scheduling. Individual doctor availability is subject to scheduling.

Question 11

When should I call a reptile vet?

Accepted Answer

Contact the clinic if you notice appetite changes, breathing changes, abnormal shedding, lethargy, skin changes, injury, swelling, or unusual behaviour. When in doubt, calling first is the right step.

Question 12

Do you help with reptile habitat and husbandry questions?

Accepted Answer

Yes. Reptile care often involves discussion of temperature, lighting, enclosure setup, substrate, hydration, and nutrition. These factors directly affect health and the team can help you assess them.

Question 13

What should I bring to a reptile appointment?

Accepted Answer

Bring information about species, age if known, diet, enclosure setup, temperature, lighting, supplements, and any recent behavioural changes. Photos of the habitat can also be helpful.

Question 14

Should I call if my reptile stops eating?

Accepted Answer

Yes — especially if the appetite loss is unusual for that species or is accompanied by other changes. Call the clinic to confirm next steps and whether a same-day visit is needed.

Question 15

Do you offer same-day appointments?

Accepted Answer

Same-day urgent appointments may be available during regular clinic hours. Please call ahead so the team can confirm availability and advise on next steps.

Question 16

Are you a 24/7 emergency hospital?

Accepted Answer

No. Francis Petcare Hospital is not a 24/7 emergency hospital. For urgent concerns during clinic hours, please call first. For severe emergencies after hours, please seek a 24/7 emergency animal hospital.

Question 17

When should I call instead of using the appointment form?

Accepted Answer

Call for sudden appetite loss, breathing trouble, injury, bleeding, severe lethargy, collapse, pain, repeated vomiting, or any concern that feels urgent. Do not submit emergency details through the appointment form.

Question 18

What should I do if my pet has severe symptoms after hours?

Accepted Answer

Please seek a 24/7 emergency animal hospital. Francis Petcare Hospital is not an emergency facility and cannot assist after hours.

Question 19

How do I book an appointment?

Accepted Answer

Call (604) 277-8511 during clinic hours, or use the appointment request form at francispetcare.ca/book-appointment.

Question 20

Should I call or use the form?

Accepted Answer

Call first for urgent concerns. For routine or non-urgent appointment requests, the online form is a good option and the team will follow up to confirm.

Question 21

Is my appointment confirmed when I submit the form?

Accepted Answer

No. Submitting the appointment request form does not confirm your visit. Your appointment is confirmed only after the clinic contacts you directly.

Question 22

What information should I include when requesting an appointment?

Accepted Answer

Include your pet type, pet name, the concern or reason for visit, the service you are interested in, your preferred timing, and your best contact information.

Question 23

Do you treat cats and dogs?

Accepted Answer

Yes. Francis Petcare Hospital provides veterinary care for cats and dogs as well as exotic pets in Richmond, BC.

Question 24

Do you offer dental care?

Accepted Answer

Dental care is part of the clinic's veterinary services. For rabbit dental concerns, see the rabbit dental care page. For general questions, view all services or call.

Question 25

Do you offer surgery?

Accepted Answer

The clinic offers surgical consultations and services where appropriate. Exotic surgery suitability depends on examination and doctor recommendation.

Question 26

Do you offer cat boarding?

Accepted Answer

Please call the clinic directly to confirm current cat boarding availability before making plans.

Question 27

Do you offer in-home euthanasia?

Accepted Answer

Please call the clinic to confirm current availability and to speak with the team about compassionate end-of-life options for your pet.

Question 28

Where is Francis Petcare Hospital located?

Accepted Answer

100-8980 No. 3 Road, Richmond, BC V6Y 2E8

Question 29

What is the phone number?

Accepted Answer

(604) 277-8511

Question 30

Do I need to call ahead?

Accepted Answer

Yes — especially for urgent concerns, exotic pet appointments, or to confirm same-day availability. Calling first helps the team prepare and ensures you are seen at the right time.

Question 31

Where can I request an appointment online?

Accepted Answer

You can submit an appointment request at francispetcare.ca/book-appointment. Your appointment is not confirmed until the clinic contacts you.

Questions Before You Call or Book

Exotic Pet Care

Rabbit Vet Care

Reptile Vet Care

Urgent Care During Clinic Hours

Appointments and New Clients

General Veterinary Services

Location, Hours, and Contact

Still deciding who to call?